STEP 1 – Simply fill out and submit the return form below.

STEP 2 – Our returns & exchanges team will review and approve/decline your request.

STEP 3 – Once your request has been approved, pack your order and include a note of your order number inside the package then send back your package to the address given in your approval email. We highly recommend that you use a tracked delivery service as we don’t offer refunds for lost packages.

STEP 4 – Once you’ve sent your back package, please send your tracking number as a reply to the returns approval email. Please allow 5 – 14 working days for us to receive your returns package. Please Note: If we’re required to pay customs and tax fees for the returns package, the fee amount will be deducted from the refund amount.

STEP 5 – Once your return is received by our warehouse and is inspected(you will receive an email notification), please allow 3 – 7 working days for your refund to be processed back to your original form of payment.

Return Request Form

Please note the following applies to all returns:
– Customers are responsible for the returns shipping fees.
– We do not allow returns on previously exchanged items.
– Shipping and handling costs are not refundable.
– Refunds will be credited to the original form of payment minus the cost of the shipping fee (£4 per item).
– We cannot accept returns on used products (if used products are returned to our warehouse, your return request will be terminated and only 50% of the product cost minus shipping fees will be refunded).
– If additional items are returned that were not listed on your return request, a refund or exchange will not be issued.
– After your return request is approved, we have a returns window of 14 days. If we do not receive your package or tracking number within 14 days of submitting the request, your return/exchange will be automatically cancelled and can no longer be requested again.