Free Tracked International Express Delivery

Worldwide Delivery & Returns

See below for information about the delivery option in your country

All orders (unless the products are made to order) are dispatched within 1 – 3 working days (excluding public holidays).

Please refer to the product description of the item(s) you would like to order for specific details on the order processing times required and when you can expect to receive your order. When selecting your delivery at checkout, please allow the delivery time in addition to the time mentioned on the product page if products are pre-orders or made to order. Please make sure someone will be present at the delivery address to accept your package. If no one is in redelivery can be arranged or you can collect from your local depot. 

We work with trusted couriers such as Royal Mail, DHL, DPD, FedEx, UPS, Hermes & Other Local Couriers to ensure delivery is secure and quick. All shipping is tracked.

COUNTRYSHIPPINGDELIVERY TIMEFEES
United KingdomStandard Tracked Delivery3 – 7 Working DaysFREE
Western EuropeStandard Tracked Delivery5 – 12 Working DaysFREE
Eastern EuropeStandard Tracked Delivery6 – 14 Working DaysFREE
United StatesExpress Tracked Delivery7 – 11 Working DaysFREE
CanadaExpress Tracked Delivery7 – 11 Working DaysFREE
AustraliaExpress Tracked Delivery8 – 12 Working DaysFREE
New ZealandExpress Tracked Delivery8 – 12 Working DaysFREE
SwitzerlandExpress Tracked Delivery8 – 12 Working DaysFREE
NorwayExpress Tracked Delivery8 – 12 Working DaysFREE
SingaporeExpress Tracked Delivery8 – 12 Working DaysFREE
JapanExpress Tracked Delivery8 – 12 Working DaysFREE
MalaysiaExpress Tracked Delivery8 – 12 Working DaysFREE
South KoreaExpress Tracked Delivery8 – 12 Working DaysFREE
IndonesiaExpress Tracked Delivery8 – 12 Working DaysFREE
PhilippinesExpress Tracked Delivery8 – 12 Working DaysFREE
IndiaExpress Tracked Delivery8 – 12 Working DaysFREE
MexicoExpress Tracked Delivery8 – 12 Working DaysFREE
BrazilExpress Tracked Delivery8 – 12 Working DaysFREE
United Arab EmiratesExpress Tracked Delivery8 – 12 Working DaysFREE
Saudi ArabiaExpress Tracked Delivery8 – 12 Working DaysFREE
QatarExpress Tracked Delivery8 – 12 Working DaysFREE
KuwaitExpress Tracked Delivery8 – 12 Working DaysFREE
OmanExpress Tracked Delivery8 – 12 Working DaysFREE
BahrainExpress Tracked Delivery8 – 12 Working DaysFREE
All Other CountriesStandard Tracked Delivery8 – 18 Working DaysFREE

PLEASE NOTE: ALL OUR SHIPPING SERVICES ARE STANDARD (FAST OR PRIORITY CAN ALSO BE DELAYED) THEREFORE DELAYS ARE POSSIBLE WITH COURIERS AND DELIVERIES CAN TAKE UP TO 3 – 10 MORE WORKING DAYS. Tracking number will show updates when your package arrives in your delivery country.

RETURNS & EXCHANGES

Returns and exchanges are accepted within 14 days of receiving orders. Please request your returns/exchanges in the request boxes below and our team will process your request within 24 hours. Once your returns/exchange requests are approved you will be responsible for paying for your return shipping costs. We suggest using a fully tracked and traced service to ensure your return gets back to us safely. Gift cards are non-returnable.

If you have received the wrong order, product, size or colour, it’s our responsibility to provide you with the correct order, all shipping will be fully covered. Please contact our orders handling team at support@kianaceleen.com and provide your order number along with pictures of the products you have received and a member of our team will get in touch with you within 24 hours.

STEP 1 – Simply fill out and submit the return form below.

STEP 2 – Our returns & exchanges team will review and approve/decline your request.

STEP 3 – Once your request has been approved, pack your order and include a note of your order number inside the package then send back your package to the address given in your approval email. We highly recommend that you use a tracked delivery service as we don’t offer refunds for lost packages.

STEP 4 – Once you’ve sent your back package, please send your tracking number as a reply to the returns approval email. Please allow 5 – 14 working days for us to receive your returns package. Please Note: If we’re required to pay customs and tax fees for the returns package, the fee amount will be deducted from the refund amount.

STEP 5 – Once your return is received by our warehouse and is inspected(you will receive an email notification), please allow 3 – 7 working days for your refund to be processed back to your original form of payment.

Return Request Form

    Products you want to return:

    Please note the following applies to all returns:
    – Customers are responsible for the returns shipping fees.
    – We do not allow returns on previously exchanged items.
    – Shipping and handling costs are not refundable.
    – Refunds will be credited to the original form of payment minus the cost of the shipping fee (£4 per item).
    – We cannot accept returns on used products (if used products are returned to our warehouse, your return request will be terminated and only 50% of the product cost minus shipping fees will be refunded).
    – If additional items are returned that were not listed on your return request, a refund or exchange will not be issued.
    – After your return request is approved, we have a returns window of 14 days. If we do not receive your package or tracking number within 14 days of submitting the request, your return/exchange will be automatically cancelled and can no longer be requested again.

    STEP 1 – Simply fill out and submit the exchange form below.

    STEP 2 – Our returns & exchanges team will review and approve/decline your request.

    STEP 3 – Once your request has been approved, pack your order and include a note of your order number inside the package then send back your package to the address given in your approval email. We highly recommend that you use a tracked delivery service as we don’t offer refunds for lost packages.

    STEP 4 – Once you’ve sent your back package, please send your tracking number as a reply to the exchange approval email. Please allow 5 – 14 working days for us to receive your package. Please Note: If we’re required to pay customs and tax fees for the exchange package, you will either receive a partial refund or have the package returned to you.

    STEP 5 – Once your package is received by our warehouse and is inspected(you will receive an email notification), please allow 3 – 14 working days (including extra days) to receive your requested exchange items.

    Exchange Request Form

      Products you want to return:

      Products you want to exchange for:

      Please note the following applies to all exchanges:
      – Customers are responsible for the returns shipping fees.
      – We do not allow exchanges on previously exchanged items.
      – All exchange items must be of equal value to the item originally purchased.
      – We cannot accept exchanges on used products (if used products are received by our warehouse, your exchange will be terminated and only 50% of the product cost minus shipping fees will be refunded).
      – If additional items are returned that were not listed on your exchange request, a refund or exchange will not be issued.
      – After your exchange request is approved, we have a returns window of 14 days. If we do not receive your package or tracking number within 14 days of submitting the request, your exchange will be automatically cancelled and can no longer be requested again.

      CUSTOMS AND DUTY FEES

      All UK customers don’t need to pay any customs and duties. In the event of any duties coming to you please reach out to us at hello@kianaceleen.com and our team will be quick to take care of these for you.

      Most international customers outside of the UK don’t also need to pay customs and duties tax however, we cannot guarantee this as some customers may be required to pay import Tax and Duties. This is the responsibility of the customer and not us. If you refuse to pay any customs or duties after the items have already been dispatched, we will be unable to refund your order or shipping costs. If you would like to know about this please contact our support team at support@kianaceleen.com.

      ORDER CANCELLATION

      All processing orders can be cancelled, please contact customer support to cancel your order. If your order is Packed, it can no longer be cancelled.

      To check your order status, can check on your Account or Track Order Page.

      CONTACT US

      If you have any questions, need more information or would like delivery dates for certain items please email us at hello@kianaceleen.com

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